Refund policy

Returns

Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request by sending an E-mail on arcana.customercare@gmail.com.

Exchanges

In case your order is defective or damaged or doesn't suit you, we also provide the option of replacing your product for the same/ any other item from our store.

Our exchange policy is also valid for 7 days from the date of delivery.

Within 7 days, you can initiate an exchange or return request by sending an E-mail on arcana.customercare@gmail.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Return Shipping

We will arrange for the return pick up from the originally delivered address only. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also return any freebies received with the order

Refunds

We do not provide refunds under any conditions! In case of manufacturing defects, we shall ship a product again after reviewing the product. In case of non-availability of the product, we shall issue you a credit note which can be redeemed in future purchases from the store.

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Note:

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.

For defective and wrong. You can do so by emailing us and share the images. Please keep in mind the following–You need to share the images, unboxing video for wrong product with fully packed condition.
Kindly ensure the video is clear and the damaged/defective/missing part of the jewelry is highlighted in zoom.
You must send us a video of the original labels and tags intact box. If the video is not shared as per the mentioned details we will not be able to cater any further request.
We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

In case you face any technical difficulties in following this process, kindly get in touch with us by sending an E-mail on arcana.customercare@gmail.com.co.in or whatsApp us on +91 9871649303. We will then investigate the case and reply within 48-72 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and we will reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
Any single jewelry in a combo/ gift box cannot be replaced or returned.
Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.